Notes on Leading: Communicating with Clear Intent

We've been facing some big decisions at Build Carolina

Not for the first time. And it won't be the last.

I've been thinking about how when big decisions have to be made, employees can feel left out or slighted, leading to a disconnect. I think leaders often forget that their internal teams need to be considered just as much as their customers or shareholders when information is being shared. In fact - my communication mindset says we should consider team members FIRST, not as an afterthought.

It's important to me to communicate my intent as clearly as I can, because I've seen it happen too many times where leaders (incorrectly) assume their teams understand their intention and will agree with their actions.

How can leaders more clearly share the intention behind their decisions?

1. Share the why. Most leaders I know don't make decisions on a whim, and they don't make them alone or in a vacuum. Be transparent about the factors that have gone into any big decision.

2. Ask for feedback. Foster a culture where team members feel welcome to ask questions when something is unclear. Encourage conversation and hold space for everyone's voice to be heard.

3. Be direct (and kind). Clear is kind. I like to start with the headline, then point to data (not just opinions) and stories to back up the data.

By working hard to clarify my intentions, my hope is that we reduce negative assumptions and increase trust. Less misunderstanding, more alignment.

How do you communicate your intent clearly? Share your thoughts below!